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DISPATCH TIMES

We aim to dispatch items on the next working day (Monday - Friday.) In the rare case this is not possible, all orders are dispatched within 2-3 days of receiving payment.

If the listing stated Collection only then we are unable to deliver and please consider this before bidding.

UK DELIVERY

UK orders are shipped using the Royal Mail Tracked 48 service unless otherwise specified.

INTERNATIONAL DELIVERY

We only accept international orders through eBay's Global Shipping Program. If you are based outside the UK and order without using the Global Shipping Program, your order will be cancelled and we'll contact you to see how you wish to proceed.

We are unable to combine shipping for international orders.

30 DAY RETURNS

We accept all returns within 30 days of your order being received.

CHANGE YOUR MIND

In the case you no longer wish to purchase an item you've received, please contact us or open a return case through eBay. Ship the item back to us in the same condition it was sent, and we will provide a full refund via PayPal.

DAMAGED ITEMS

In the unlikely event that an item is damaged in transit, or is otherwise not what you were expecting, please message us and let us know. Our team will be happy to assist, and process your return quickly and efficiently.

EBAY Managed Payments

At Barnardo's we believe in children no matter who they are, what they have done or what they have been through. We will ensure their needs are met and their voices are heard.

This belief started with our pioneering founder, Thomas Barnardo, who stood up for the most vulnerable children in society.

We continue to fight for the UK's most vulnerable children to realise his dream of a world where no child is turned away.

Our vision is his vision: a world where no child is turned away.

Our purpose is to change the lives of the UK's most vulnerable children.

OUR MISSION

- Reach and help those children whose voices are unheard and whose needs are unmet.

- Defend, safeguard and support them at key moments to change their lives for the better.

- Fight to change policy, practice and public opinion.

- Inspire our people and partners to unite behind our purpose.

We value and embrace diversity, and are committed to creating a society for our staff, our volunteers and the children we work with that is free from discrimination, victimisation and harassment.