Customers may return items for any reason within 30 days for a refund of the total item price if the item is in the same condition in which it was shipped. Items purchased as “New” must be returned still sealed in order to receive a refund. Body Jewelry and earrings are not returnable unless defective.
Shipping and handling charges for returning items are borne by the buyer, unless the return is a result of our error.
If we sent you an incorrect, damaged, or defective item, we will send you a return label so that you can send the item back at no cost as well as refund your full order, including shipping.
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If you have any questions, please feel free to contact us.
Please note that your question may be answered in the FAQ below:
Products
Are your CDs new and sealed?
Yes, the vast majority of our CD inventory is brand new and factory sealed. We occasionally sell used CDs and DVDs, particularly rare titles. These, however, are always clearly marked as used in the item description.
Is this CD/DVD a promo, bootleg or burned copy?
No – Newbury Comics does not sell burned copies or bootlegs, only official releases from licensed distributors.
How is your vinyl shipped?
We ship all our vinyl in new LP mailers with proper filler padding.
I’m interested in one of your colored vinyl LPs. What color vinyl is it?
If we know, you’ll find this information in the item description. In many cases, the color vinyl is not stated, and we will not open sealed LPs to check.
What is a digipak?
A digipak is a jewel-case alternative consisting of a gatefold paperboard or card-stock binding with one or more plastic trays capable of holding a CD or DVD attached to the inside. Digipak-style packaging is often used for special or limited edition releases.
Are all your items in stock? When will my item ship?
Unlike many of our competitors, we do not drop-ship, meaning every item we list is in stock. Most orders are shipped within one business day of your payment being received!
Orders and Payment>
Will I be charged sales tax?
Sales tax will be charged on items shipping to the following states:
AZ (6.3%), CA (7.5%), CT (6.35%), FL (6%), IN (7%), KS (6.3%), KY (6%), ME (5.5%), MD (6%), MA (6.25%), NJ (7%), NV (6.85%), PA (6%), RI (7%), SC (6%), TN (7%), TX (6.25%), VA (5.3%), WA (6.5%), and WI (5%).
Will you accept “x amount” for this item?
We do not accept best offers – prices for all our Store and Fixed Price items are firm.
Shipping
What is the estimated delivery time for my order?
Orders can typically take up to 2 business days to be processed once payment is received. Most orders are shipped within 1 business day.
Most customers within the United States can expect to receive their item within 2-7 business days, but some order may take up to 14 days to be delivered. Orders shipped via Media Mail can take up to one month to be delivered. Standard shipped domestic orders shipping outside the continental United States may take up to one month to be delivered. Expedited orders are typically delivered within 2 to 3 business day, but may take 6 business days due to postal delay.
We do not guarantee delivery within this timeframe; they are only estimates based on shipping carriers.
Will you ship my CD without a jewel case?
Sorry – we will not open any CDs to ship them without their packaging.
I live near a Newbury Comics store, can I pick my items up instead of having them shipped?
Orders can not be picked up at one of our retail locations - all online orders are shipped directly to our customers.
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